At PlayfulCub, we want you to be happy with your purchase. If there is a problem with your order, please contact us as soon as possible so that we can review the situation and assist you.
1. Damaged, Defective or Incorrect Items
If you receive an item that is:
- damaged during delivery;
- defective or does not function as reasonably expected;
- materially different from the product description; or
- the wrong item,
please contact us as soon as possible after receiving your order.
Please provide your order number, a description of the problem, and clear photos or videos where appropriate. We may request additional information to help us assess the issue.
For qualifying defective or non-conforming goods, applicable rights and remedies under Singapore law will apply. Depending on the circumstances, this may include repair, replacement, price reduction or refund.
2. Change-of-Mind Returns
For products that are not defective or incorrect, returns due to a change of mind are subject to our approval and the specific product’s return conditions.
Before returning an item, please contact us first. Do not send an item back without receiving return instructions from PlayfulCub.
Where a change-of-mind return is accepted, the item should generally be:
- unused and in resalable condition;
- complete with its original packaging, accessories and parts; and
- accompanied by proof of purchase.
Certain products may not be eligible for change-of-mind returns because of their nature, hygiene considerations, safety requirements, or other applicable restrictions.
3. Items Not Eligible for Change-of-Mind Returns
Unless required by applicable law, we may not accept change-of-mind returns for products that:
- have been used, assembled or damaged after delivery;
- are missing original packaging, parts or accessories;
- have been modified or altered;
- are personalised or made specifically to order; or
- cannot reasonably be resold for hygiene or safety reasons.
Any product-specific return restrictions will be stated on the relevant product page where applicable.
4. Refunds
If a refund is approved, we will normally process the refund using the original payment method where possible.
The time required for the refund to appear in your account may depend on your payment provider or bank.
Original delivery charges may not be refundable for a change-of-mind return, unless otherwise required by applicable law or agreed by PlayfulCub.
5. Return Shipping
For defective, damaged or incorrectly supplied items, PlayfulCub will review the circumstances and advise you regarding return arrangements.
For an approved change-of-mind return, the customer may be responsible for the applicable return delivery costs unless otherwise stated.
6. Exchanges
Where appropriate and subject to stock availability, PlayfulCub may offer a replacement or exchange for an eligible item.
If the same product is unavailable, we may discuss an alternative resolution with you.
7. How to Request a Return or Refund
Please contact us through our Contact Us page and provide:
- Order number
- Customer name
- Product name
- Reason for the return or refund
- Photos or videos, where relevant
Please wait for our instructions before sending any item back.
8. Important Information
We reserve the right to assess each return or refund request based on the condition of the product, the circumstances of the request, and applicable law.
Nothing in this policy is intended to exclude, restrict or waive any consumer rights or remedies that cannot legally be excluded or restricted under Singapore law.