PlayfulCub respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit our website, create an account, place an order, contact us or otherwise interact with PlayfulCub.
Our website address is https://playfulcub.sg.
1. Personal Data We Collect
Depending on how you use our website, we may collect personal data such as:
- Name
- Billing and delivery address
- Email address
- Contact number
- Account login information
- Order and purchase information
- Payment-related information required to process transactions
- Communications you send to us
- Information you provide when requesting a return, refund or customer support
- Technical information such as IP address, browser type, device information and website usage information
We only collect personal data that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by applicable law.
2. How We Collect Personal Data
We may collect personal data when you:
- create an account on our website;
- place an order;
- make a payment;
- contact us;
- subscribe to communications or provide other information voluntarily;
- submit a return, refund or customer service request; or
- browse or interact with our website.
3. How We Use Your Personal Data
We may use your personal data for purposes including:
- processing and fulfilling your orders;
- arranging delivery of your purchases;
- processing payments;
- managing your customer account;
- communicating with you about your orders;
- responding to enquiries and customer service requests;
- processing returns, refunds and exchanges;
- preventing fraud, misuse or unauthorised activity;
- maintaining and improving our website and services;
- keeping appropriate business and transaction records;
- complying with legal and regulatory requirements; and
- other purposes that you have consented to or that are permitted or required by applicable law.
4. Payment Information
Payments on our website may be processed by third-party payment service providers, including WooPayments and the payment methods made available through our checkout.
PlayfulCub does not intentionally store complete payment card numbers or security codes on our website.
Payment providers may collect and process payment information in accordance with their own privacy policies and terms.
5. Delivery and Service Providers
To fulfil your orders, we may provide relevant personal data to service providers where reasonably necessary.
For example, delivery information may be provided to our delivery service provider, including Ninja Van, so that your order can be delivered.
We may also use third-party providers for payment processing, website hosting, email delivery, website security, analytics and other services necessary to operate our business.
These service providers may process personal data on our behalf or independently in accordance with their applicable terms and privacy policies.
6. Disclosure of Personal Data
We may disclose personal data to third parties where reasonably necessary for the purposes described in this Privacy Policy.
These parties may include:
- payment service providers;
- delivery and logistics providers;
- website hosting and technical service providers;
- email and communications service providers;
- website security and analytics providers;
- professional advisers where necessary; and
- government authorities or other parties where required or permitted by law.
We do not sell your personal data as a product or service.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functions, maintain shopping cart and login functionality, improve website performance and understand how visitors use our website.
Some cookies may be placed by third-party services used by our website.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website, including shopping cart, account or checkout features.
8. Website Accounts
If you create an account with PlayfulCub, we may store information such as your name, email address, billing address, shipping address and order history.
You are responsible for keeping your account login information confidential and for notifying us if you believe your account has been accessed without authorisation.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, providing customer support, maintaining business records and complying with legal or regulatory requirements.
When personal data is no longer required for business or legal purposes, we will take reasonable steps to dispose of or anonymise it appropriately.
10. Protection of Personal Data
We take reasonable security measures to protect personal data in our possession or control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
11. Overseas Transfers
Some of our service providers may process or store personal data outside Singapore.
Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the transferred personal data receives a standard of protection comparable to that required under applicable Singapore data protection laws.
12. Access and Correction Requests
You may request access to personal data that we hold about you and request correction of inaccurate or incomplete personal data, subject to applicable law.
We may need to verify your identity before processing an access or correction request.
Certain requests may be subject to applicable legal exceptions or administrative requirements.
13. Withdrawal of Consent
Where we rely on your consent to collect, use or disclose your personal data, you may withdraw your consent by contacting us.
Please note that withdrawing consent may affect our ability to provide certain products, services or functions to you.
We will explain the likely consequences where applicable.
Withdrawal of consent does not affect the lawfulness of any collection, use or disclosure carried out before the withdrawal.
14. Marketing Communications
If we send marketing or promotional communications, you may unsubscribe or withdraw your consent where applicable.
We will comply with applicable requirements governing marketing communications.
15. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
If you are a parent or guardian and believe that a child has provided personal data to us without appropriate consent, please contact us so that we can review the situation.
16. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend that you review the privacy policies of third-party websites before providing them with personal data.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
The latest version will be published on this page.
18. Contact Us
If you have questions about this Privacy Policy, wish to make an access or correction request, or have concerns about how your personal data is handled, please contact us through our Contact Us page.
PlayfulCub
Singapore