Welcome to PlayfulCub. These Terms & Conditions apply to your use of the PlayfulCub website and to purchases made through our online store.
By using this website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. About PlayfulCub
PlayfulCub is an online retail store serving customers in Singapore.
We sell toys, gifts and other selected products through our website.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate and up to date.
However, actual product colours and appearance may vary slightly depending on your device, screen settings, lighting or the manufacturer’s product variations.
Product availability is subject to stock availability.
We reserve the right to correct errors, update product information or discontinue products where necessary.
3. Prices and Payment
All prices displayed on the PlayfulCub website are in Singapore Dollars (SGD), unless otherwise stated.
The applicable product price and delivery charges will be shown during checkout before you place your order.
Payment must be successfully completed before an order can be processed.
We currently accept the payment methods made available through our payment providers on the checkout page.
4. Orders and Order Acceptance
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you should receive an order confirmation or acknowledgement.
An order is subject to product availability and successful payment.
We reserve the right to contact you if there is an issue with your order, including product availability, pricing or delivery information.
If we are unable to fulfil an order, we will inform you and, where applicable, arrange a refund for any payment received for the affected order.
5.Delivery
We currently deliver orders within Singapore.
Standard delivery is provided through Ninja Van.
The standard delivery fee is S$4.90 per order unless otherwise stated during checkout.
Estimated delivery times are provided for guidance only and are not guaranteed.
For further information, please refer to our Shipping & Delivery page.
6. Delivery Address
You are responsible for providing a complete and accurate delivery address and contact information.
If you need to change your delivery details after placing an order, please contact us as soon as possible.
We cannot guarantee that delivery details can be changed after an order has been dispatched.
Additional delivery arrangements or charges may apply where a delivery cannot be completed because of an incorrect or incomplete address or other circumstances attributable to the customer.
7. Refunds and Returns
Our Refund and Returns Policy forms part of these Terms & Conditions.
If you receive a damaged, defective, incorrect or materially non-conforming product, please contact us as soon as possible.
Applicable consumer rights and remedies under Singapore law are not excluded or restricted by these Terms & Conditions.
For further information, please refer to our Refund and Returns Policy.
8. Promotions and Discount Codes
Promotional offers, discount codes and other special offers may be subject to additional terms and conditions.
Unless otherwise stated, promotions cannot be combined with other offers.
We reserve the right to correct errors in promotional pricing or promotional information and to withdraw or amend a promotion where necessary, subject to applicable law.
9. Website Use
You agree to use this website only for lawful purposes.
You must not:
- use the website for any unlawful or fraudulent purpose;
- interfere with the operation or security of the website;
- attempt to gain unauthorised access to our website, systems or accounts;
- copy, reproduce or distribute website content without permission; or
- use the website in a way that may damage, disable or impair the website or interfere with other users.
10. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, product descriptions and other materials, is owned by or licensed to PlayfulCub and is protected by applicable intellectual property laws.
You may not reproduce, modify, distribute or commercially use our website content without our prior permission, except where permitted by law.
11. Third-Party Services
Our website may use third-party service providers for payment processing, delivery, website hosting, analytics and other services.
Third-party services may be subject to their own terms and conditions and privacy policies.
PlayfulCub is not responsible for the terms, policies or availability of third-party services that are outside our reasonable control.
12. Website Availability
We aim to keep the PlayfulCub website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.
We may temporarily suspend or modify the website for maintenance, security, updates or other operational reasons.
13. Limitation of Liability
To the extent permitted by applicable law, PlayfulCub will not be responsible for losses arising from circumstances beyond our reasonable control, including delivery delays, service interruptions, technical failures or events outside our reasonable control.
Nothing in these Terms & Conditions excludes, restricts or waives any liability, consumer right or remedy that cannot legally be excluded or restricted under Singapore law.
14. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, products, services or applicable requirements.
The latest version will be published on this page.
15. Governing Law
These Terms & Conditions are governed by the laws of Singapore.
Any dispute arising in connection with these Terms & Conditions or your purchase from PlayfulCub will be subject to the applicable laws and dispute resolution procedures of Singapore.
16. Contact Us
If you have any questions about these Terms & Conditions, your order or our products, please contact us through our Contact Us page.
Thank you for shopping with PlayfulCub.